Refund policy

Returns

• In most cases, items can be returned within 30 days of purchase subject to the following terms and conditions.
• Upon receiving your order, immediately open the package(s) and inspect the contents. Should there be an issue with your order, please call us immediately. Whether we have made an error, or there is shipping damage, or you have a warranty claim, or you simply wish to do an exchange, do not return any product without first contacting us. All returns regardless of reason require a return authorization number and must be done within 30 days of purchase, excluding warranty returns for items still within their allowed warranty period. Returns without an authorization will be refused and return shipping charges will be the responsibility of the Customer.
• Items returned for a refund are subject to a 20% restocking fee. All returns for refund or exchange must be received in new, undamaged, and unused condition in the original boxes and properly packaged for us to receive in undamaged, sellable condition.
• If a returned item is missing parts, or has been damaged through customer misuse, or has suffered shipping damage, the customer may be charged a higher restocking fee based on the condition of the product.
• If you are returning the item within the United States and the order is valued at $100 or more, please insure the shipment for the value of the merchandise and ship your return with a signature shipping service. This protects you in case of shipping damage.
• If there is damage to your shipment, the shipping carrier must be contacted to file a damage claim. Please keep all packaging material and package contents as carriers typically return to inspect these items.
• Once the returned item is received at the warehouse, it could take up to 14 days to process the return and for the funds to show in your account.